PATIENT RIGHTS AND DUTIES – PÔLE HOSPITALIER INTERNATIONAL ECHIFA

At Pôle Hospitalier International Echifa, we place respect for patient rights, safety, and quality of care at the heart of our mission. Aware of our responsibilities towards each patient, we have undertaken a continuous quality improvement and risk management process with the goal of obtaining accreditation according to the INEAS standards.

OUR QUALITY COMMITMENTS

To ensure exemplary and safe care, we have implemented several structures and measures:

• A quality and risk management steering committee, responsible for defining, monitoring, and continuously improving our quality approach.
• A quality and risk coordinator, responsible for implementing and coordinating actions related to care safety and service quality.
• A quality/risk management unit, composed of dedicated professionals actively supporting the implementation of best practices.

A SHARED RESPONSIBILITY

"I will pay particular attention to the accreditation process and personally commit to supporting all staff and mobilizing all necessary resources to ensure the success and sustainability of this project."
– General Management

All staff members are encouraged to actively engage in this quality process with a spirit of teamwork and excellence.

YOUR RIGHTS AS A PATIENT

• Right to quality care that respects your dignity and confidentiality.
• Right to clear and complete information about your health, treatments, and available options.
• Right to give informed consent before any medical procedure.
• Right to refuse treatment after being informed of the consequences.
• Right to access your medical record.
• Right to safety, to being heard, and to personalized support.

YOUR DUTIES AS A PATIENT

To allow us to provide the best possible care, we ask you to:

• Follow medical and hygiene instructions given by the staff.
• Provide accurate and complete medical information.
• Respect the staff, other patients, and the clinic facilities.
• Be punctual for appointments and notify in case of cancellation.
• Pay for care according to the established terms.

As a committed healthcare facility, we firmly believe that quality care relies on active partnership between the patient, healthcare professionals, and the institution.