PRIVACY POLICY – PÔLE HOSPITALIER INTERNATIONAL ECHIFA DJERBA

PROTECTION OF YOUR PERSONAL DATA

Pôle Hospitalier International Echifa places the utmost importance on protecting the privacy and personal data of its patients, visitors, and website users. In accordance with current legislation (notably Law No. 2004-63 of July 27, 2004, concerning the protection of personal data in Tunisia), we commit to collecting, processing, and storing your data lawfully, transparently, and securely.

WHAT DATA DO WE COLLECT?

As part of our services, we may collect the following types of data:

• Identification data: name, first name, ID/passport, phone number, email address
• Administrative data: social security number, insurance, coverage information
• Medical data: medical records, history, test results (in compliance with medical confidentiality)
• Website navigation data: IP address, cookies, visited pages, etc.

PURPOSES OF PROCESSING

Collected personal data are used for:

• Medical and administrative management of the patient
• Managing appointments, admissions, and hospitalizations
• Post-care follow-up and patient relationship management
• Continuous improvement of our services
• Compliance with legal and regulatory obligations
• Website functionality (navigation cookies, contact form)

CONSENT AND RETENTION PERIOD

Data are collected with your informed consent or within the framework of a legal or contractual obligation. They are retained only for the time strictly necessary to achieve the purposes mentioned and in accordance with applicable regulations.

SECURITY OF YOUR DATA

We implement strict technical and organizational measures to ensure the confidentiality, integrity, and availability of your data:

• Secure information systems
• Restricted access to medical data
• Staff trained and aware of data protection
• Secure hosting of medical records

YOUR RIGHTS

In accordance with the law, you have the following rights:

• Right of access to your data
• Right to rectify or update your data
• Right to object to the processing of your data in certain cases
• Right to deletion where legally possible
• Right to data portability

To exercise these rights, please contact our Data Protection Officer at:
📧 contact@echifa.tn or by mail at the clinic headquarters.

CHANGES TO THE POLICY

This policy may be updated at any time to comply with regulatory changes or our internal practices. The latest version is always available on our website.

We are committed to handling your data with the highest respect.
Your trust is essential to our mission.

📞 For any questions regarding data protection, please do not hesitate to contact us.