PATIENT SATISFACTION – PÔLE HOSPITALIER INTERNATIONAL ECHIFA DJERBA

YOUR OPINION MATTERS. YOUR WELL-BEING IS OUR PRIORITY

At Pôle Hospitalier International Echifa, patient satisfaction is at the heart of our concerns. Every day, we are committed to providing compassionate, safe, and high-quality care. Because you are central to our mission, your experience within our facility is a key measure of our performance.

OUR COMMITMENTS

• Provide attentive listening and personalized support
• Reduce waiting times and enhance hospitalization comfort
• Ensure clear, respectful, and transparent communication
• Engage every professional in a culture of excellence and continuous improvement

EVALUATE TO IMPROVE

Your feedback is collected through satisfaction surveys conducted at various points during your stay:

• During your hospitalization
• At the time of discharge

These surveys allow us to:

• Identify your needs and expectations
• Detect any dissatisfactions or areas for improvement
• Implement quick and effective corrective actions

HOW TO SHARE YOUR FEEDBACK?

You can:

• Complete the satisfaction questionnaire available during your hospitalization or at discharge
• Submit a complaint or suggestion at reception or in the designated feedback box
• Contact our Quality department for any additional feedback

Every comment is treated with the utmost attention and is subject to rigorous follow-up.

CONTINUOUS IMPROVEMENT

Our teams are trained to ensure compassionate and efficient care. Thanks to your feedback, we continuously improve our practices, equipment, and organization to best meet your expectations.

Your satisfaction is our greatest reward.
Thank you for your trust.

Your feedback matters – please do not hesitate to share your thoughts with us.